Privacy policy

The website has two forms that send information to us, and one shortcut that leads to the first of them.

The quote and enquiry form collects:

• your name
• your email address
• your company
• what you need help with
• your project details

The home page has a quick enquiry bar. The service and business size you choose there are passed to the contact page, so the enquiry form opens with them already selected.

The waitlist form for Comingwave Academy collects:

• your name
• your email address
• the class track you are interested in

We collect this directly from you, and only when you choose to send it. You can read the site without telling us who you are.

Please do not put sensitive information in a message, such as health details, bank or card details or government identifiers. We do not need it to answer an enquiry.

If you email or phone us instead of using a form, we receive whatever you choose to tell us, along with your email address or phone number.

We use what you send for one of two purposes:

• to reply to your enquiry
• if you joined the waitlist, to tell you about Comingwave Academy classes

We do not use it for anything else. Sending an enquiry does not put you on a mailing list.

Like most websites, this one records some technical information so that it can run and be protected from misuse. Server logs include your IP address, your browser type and the pages requested. The hosting provider keeps these logs for a limited period.

To limit spam through the forms, the site may also use a one-way scrambled form of your IP address, sometimes called a hash. This lets the site notice repeated submissions from the same source.

The public site sets no advertising or analytics cookies. It does not use third-party analytics or advertising pixels. Fonts and images are served from the site itself and not from an outside service.

If that changes, for example if an analytics tool is added later, this policy will be updated to say so.

The site has a sign-in area that is used only by the owner to manage the site. It uses Google Firebase Authentication, which keeps the storage in the owner's browser that is needed to stay signed in. Visitors are not asked to sign in or create an account.

Form submissions are stored in a database hosted on Google Cloud in its Sydney region, in Australia. Our email is handled through Google Workspace.

Although form submissions are stored in Australia, Google may process some data on servers outside Australia, in particular for email and for the sign-in service.

We do not sell or rent personal information.

We disclose it only in these situations:

• to the service providers that host this website and our email, which is Google
• when the law requires us to

We take reasonable steps to protect the information we hold. These include encryption in transit and at rest, access limited to the site owner, and input validation and rate limiting on the forms.

No way of sending or storing information online is completely secure. If you would rather not send something through a form, phone us instead.

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@comingwave.com.au and tell us what you would like done.

If you are on the Academy waitlist, you can ask to be removed at any time by emailing the same address.

We may need to check that a request really comes from you before we act on it. If we cannot do what you ask, for example because the law requires us to keep a record, we will tell you why.

This website is not directed at children under 16, and we do not knowingly collect personal information from them. If you think a child under 16 has sent us personal information, please contact us so we can delete it.

If you have a concern about how we have handled your personal information, please contact us first using the details at the end of this page. We will look into it and reply to you.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

We may update this policy as the website changes. Any changes will be posted on this page.

For any privacy question or request, contact:

• Comingwave
• 45A Mandoon Rd, Girraween NSW 2145
• Email: hello@comingwave.com.au
• Phone: +61 452 255 451