Who this is for
We provide hospitality technology solutions for businesses that serve guests: a cafe group with a few sites, a suburban restaurant taking bookings by phone and online, a boutique hotel or motel, a bed and breakfast, a catering company quoting events, and a function venue.
Hospitality systems are usually bought one at a time: a point of sale, a booking tool, a rostering app, a delivery tablet, an accounting package. Each works alone, and the owner or manager joins them up by hand after close, when there is the least energy left to do it.
We connect what you have, replace what is holding you back, and build what you cannot buy. That includes systems of a kind we have built before, such as hotel booking and guest CRM (customer relationship management) systems and a point-of-sale and stock system, listed on our work page. A venue with a retail side, such as a cafe selling coffee beans online, may also want our retail and ecommerce page.
Common technology challenges in hospitality
- Bookings arriving by phone, email, the website and booking sites, with double bookings when they are not in one diary
- Point-of-sale totals re-entered into accounting at the end of each day or week
- Rosters built in a spreadsheet, with casual hours and penalty rates checked by hand before each pay run
- Menus and prices that differ between the printed menu, the website and ordering apps
- Stock and supplier orders estimated from memory, so popular items run out and others are wasted
- Guest details held in separate systems, so regulars are not recognised
- Wi-Fi, tablets, printers and payment terminals that fail during service with nobody to call
- Staff turnover, which leaves logins shared or never removed
How we help hospitality businesses
Websites
A fast website with menus, opening hours, online booking or ordering and direct room reservations, easy for your staff to update when the menu or rates change.
Business systems and integrations
Point of sale, rosters, payroll and Xero or MYOB connected, so daily takings and timesheets reach your accounts without retyping.
Custom software
Booking, guest and event systems shaped to your venue, such as a hotel booking system with a guest CRM, or quoting and run sheets for a caterer.
Mobile apps
Loyalty and ordering apps for regulars, or staff apps for opening checklists, stock counts and maintenance requests, built for iPhone and Android.
Data and dashboards
Sales by hour, site and menu item, labour cost against takings and room occupancy in one view, refreshed from your point of sale, roster and booking systems.
Managed IT support
Wi-Fi, tablets, printers, terminals and staff accounts looked after, with joiners and leavers handled promptly and backups checked.
A typical hospitality project
| Stage | What happens |
|---|---|
| 1. Discovery call | A free conversation, outside service hours, about how bookings, orders, rosters and takings flow through the venue today. |
| 2. Plan and quote | A written plan and a fixed or staged quote agreed before work starts, with changes scheduled for quiet trading days and away from holiday peaks. |
| 3. Build and test | Built in stages with regular demos. Integrations are tested with a full day of sample trading: bookings, orders, refunds, a roster and the entries in your accounts. |
| 4. Launch and train | Go-live on a quiet day, with menus, guests and forward bookings migrated and short training for managers and floor staff. |
| 5. Ongoing support | Monitoring, updates and help for your staff. We reply within one business day, so each venue also gets a simple written procedure for keeping service going if a system is down. |
Commonly integrated systems
Tools commonly integrated in venues are listed below as examples. We do not resell any of them, and what we can connect depends on the API each one provides, meaning its documented way for programs to exchange data.
- Square and Lightspeed for point of sale
- Tyro and Stripe for card payments in the venue and online
- Deputy for rosters and timesheets
- Employment Hero for payroll and HR
- Xero and MYOB for accounting
- OpenTable for restaurant reservations
- Little Hotelier for small accommodation properties
Australian rules that touch hospitality systems
Staff records and payroll. The Fair Work Ombudsman says employers have to keep time and wages records for 7 years, and that the records have to be legible, in English and readily accessible to a Fair Work Inspector. The records it lists include the hours worked by a casual or irregular part-time employee who is paid based on time worked, and details of any penalty rates or loadings paid. The ATO says that with Single Touch Payroll you report employees' payroll information each time you pay them, through STP-enabled software. A roster and timesheet system that feeds payroll keeps those records as you go.
Prices and surcharges. The ACCC states that from 1 October 2026 businesses can no longer charge a surcharge for payments made using Visa, Mastercard, American Express or eftpos credit, debit or prepaid cards, and that hospitality businesses can continue to charge weekend and public holiday surcharges. On price displays, it says a restaurant or cafe that charges such a surcharge must include these words on the menu: "A surcharge of [percentage] applies on [day or days]", at least as prominent as the most prominent price. We check online menus, ordering pages and point-of-sale settings against both.
Sales records and guest data. The ATO says you need to keep most records for 5 years and that the relevant information must not be changed, for example by using electronic sales suppression tools. The OAIC explains which small businesses the Privacy Act 1988 covers. Food safety and liquor licensing are outside this summary.
Questions from hospitality businesses
Can you connect our point of sale to Xero or MYOB?
Usually, yes. We check what your point of sale allows through its API or an existing connector, then set daily sales, payment types and refunds to post to the right accounts. See business systems and integrations.
Can guests book directly on our website instead of through booking sites?
Yes. We add direct booking to your website, either by connecting the booking system you already use or by building one. Booking sites can still run alongside it, with availability kept in step where your systems allow.
What happens if the internet drops during service?
Plan for it. We check whether your point of sale and terminals can keep trading offline, add a backup connection where it makes sense, and write a one-page procedure for staff. Nobody can honestly promise that outages will never happen.
We run a small hotel. Do you build booking systems?
Yes. Hotel booking and guest CRM systems are among the project types we have delivered. Often a packaged product with the right connections is enough, and we will say so. A custom system suits a property with needs a product does not cover.
Who looks after the system after launch?
We can, on a support plan covering monitoring, updates and help for staff. We reply within one business day and do not run an after-hours emergency line. You own the code, data and documentation, so you are free to move support elsewhere.
