Who this is for
Our logistics and transport software solutions are for businesses that move goods or people and still run much of the day on phone calls, paper and spreadsheets: couriers, freight forwarders, taxi and delivery operators, warehouses and fleet operators.
Typical starting points:
- A courier company in Western Sydney that takes bookings by phone and writes each driver's run sheet by hand.
- A freight forwarder retyping consignment details from email into a tracking sheet, a quote and an invoice.
- A taxi or delivery operator that wants its own booking app. A taxi booking and delivery platform is among the systems we have built.
- A warehouse counting stock on paper and updating the computer at the end of the shift.
- A fleet operator tracking services, registrations and driver licences in one person's spreadsheet.
Some of these need a system built for them. Others need the tools they already pay for joined together. We tell you which after the first conversation.
Common technology challenges in logistics and transport
- Job details taken by phone or email and retyped for dispatch, the driver and the invoice
- Customers ringing to ask where a delivery is, because nobody can see it without calling the driver
- Proof of delivery on paper dockets that reach the office days later, or not at all
- Invoices raised late because the completed job has to be matched to a rate by hand
- Stock, pallets or containers counted in one place and recorded in another
- Service dates, registrations and licence expiries remembered by a person, not a system
- Driver hours and timesheets collected on paper and typed into payroll
How we help
Custom software
Booking, quoting, dispatch and job management shaped to your runs, rates and vehicle types, with a portal where customers book and track.
Mobile apps
A driver app for the day's jobs, navigation, signatures and delivery photos, and a customer app for booking and tracking.
Business systems and integrations
Completed jobs become invoices in Xero or MYOB, online store orders arrive as delivery jobs, and carrier labels are printed from your own system.
Data and dashboards
Jobs per run, late deliveries, revenue per vehicle and unbilled work on one screen, drawn from the systems you already use.
Cloud migration and hosting
Dispatch and warehouse systems moved off the depot server, so the office, the yard and drivers on the road work from the same live data.
Managed IT support
Depot computers, tablets, scanners, printers and staff accounts kept patched, backed up and working.
A typical project for a transport operator
| Stage | What happens |
|---|---|
| 1. Discovery call | A free conversation that follows one job from booking to paid invoice and notes every place its details are written down again. |
| 2. Plan and quote | A written plan and a fixed or staged quote agreed before work starts, usually beginning with booking and dispatch. |
| 3. Build and test | Work is delivered in stages with regular demos. A few drivers and a dispatcher trial each stage on real runs before everyone moves across. |
| 4. Launch and train | A secure go-live, customers, rates and open jobs migrated from the old system, and short training sessions for dispatchers and drivers. |
| 5. Ongoing support | Monitoring, updates and help, with changes as you add vehicles, depots, services or customers. |
Systems we commonly integrate
These are tools we connect to, not products we resell.
Accounting
Xero and MYOB: customers, invoices and payments kept in step with completed jobs.
Carriers
Australia Post and courier services: orders lodged, labels printed and parcels tracked from your own system.
Maps and routing
Google Maps Platform for checking addresses, plotting routes and showing a vehicle or delivery on a map.
Warehouse and transport systems
We connect to systems such as CartonCloud where you already use one, so orders and stock movements are not typed twice.
Online stores
Shopify and WooCommerce orders passed to dispatch as delivery jobs, with tracking details sent back to the buyer.
Rostering and payroll
Deputy, Employment Hero or your payroll software, so driver shifts and timesheets are entered once.
Australian rules that affect transport systems
Heavy vehicles. The National Heavy Vehicle Regulator (NHVR) describes the Chain of Responsibility as the part of the Heavy Vehicle National Law that makes parties other than drivers responsible for the safety of heavy vehicles on the road, from the business that employs a driver or owns a vehicle to the business that sends or receives goods. An Electronic Work Diary (EWD) is an electronic device or system approved by the NHVR to monitor and record work and rest times, which drivers can use as an alternative to a written work diary. We do not supply an EWD. Where you use an approved one, our software sits beside it.
Staff records. The Fair Work Ombudsman says employers have to keep time and wages records for 7 years, legible, in English and readily accessible to a Fair Work Inspector. Under Single Touch Payroll, employers report payroll information to the ATO each time they pay staff, through STP-enabled software. For that reason we send driver timesheets to your payroll system and do not build payroll ourselves.
Customer data. Where the Privacy Act covers your business, Australian Privacy Principle 11 requires reasonable steps to protect the personal information you hold, such as customers' names, addresses and phone numbers.
These duties are yours to meet. We design systems that keep the records they call for, and we do not give legal advice.
Questions from logistics and transport operators
Can you build a booking and dispatch system for a small fleet?
Yes. Fleet size changes the scope, not the approach. We start with booking and dispatch and add tracking, proof of delivery and invoicing in stages. See custom software.
Do drivers need special devices?
Usually not. Driver apps are built for ordinary iPhone and Android phones. Where coverage is patchy, we design the app to hold the day's jobs and send updates once the phone is back in range.
Can customers track their delivery?
Yes. A customer can receive a tracking link or a message when a job is assigned, on its way and delivered, with the signature or photo attached.
Can your app replace our electronic work diary?
No. An Electronic Work Diary has to be approved by the NHVR, and we do not supply one. Our systems manage jobs, customers and invoices alongside the diary your drivers already use.
Can you connect to the transport or warehouse system we already have?
Usually, where it offers an API (a documented way for software to exchange data) or a reliable export. We check during discovery. See business systems and integrations.
Who owns the software and the job data?
You do. Clients own their code, data and documentation. To describe your operation, use the quote form.
