Technology guides for business owners
AI and IT industry news, and practical technology guides on software, cloud, security, systems and data. New articles every week.
AI agents at work: permissions, data access and cost for a small business
AI agents now ship inside ChatGPT and Microsoft tools. What UK and Australian cyber agencies say about permissions, data access, cost and first steps.
Managed IT support for small business: what to expect from a provider
What managed IT support for small business covers, how it compares with in-house and break-fix, questions to ask and where the Essential Eight fits.
Salesforce AIforce brings CRM data into Claude and Slack: a guide for SMEs
Salesforce AIforce puts CRM data and actions inside Claude, Slack and Lightning. What was announced at Dreamforce and what an Australian SME should check.
Gemini 3.8 Live: Google's voice AI can now work while it talks
Google announced Gemini 3.8 Live and Live Extended Thinking on 15 September 2026: voice models that carry out tasks in the background while they talk.
Cloud backup for small business: the 3-2-1 rule and how to apply it
Cloud backup for small business explained through the 3-2-1 rule: what to back up, Microsoft 365 and Google Workspace data, restore tests and a checklist.
Siri AI arrives with iOS 27 and lands on your team's iPhones
Apple released Siri AI in beta with iOS 27 on 14 September 2026. What the assistant can read and do, where it runs, and how to manage it on work devices.
Business dashboards: building a dashboard your team will use
Business dashboards work when they answer a few real questions. How to choose measures, set one source of truth, plan refreshes and control who sees what.
ChatGPT Images 2.5 adds Sketch, templates and more precise edits
OpenAI released ChatGPT Images 2.5 on 8 September 2026 with Sketch, templates and more precise editing on every plan. What small businesses should check.
Office 2021 end of support: 13 October 2026 and the options for small businesses
Microsoft ends support for Office 2021 on 13 October 2026, with no extended security updates. Who is affected, upgrade options and a checklist for SMEs.
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